2019-2020 Humana Agent Resources and Materials

Humana Resources for AEP 2020

Humana has released updated tools and resources for agent use during AEP 2020! Click the links below to access:

Get Your Humana Agent Resource Guide

One resource no Field Agent should be without.

Meet the MA/MAPD Agent Resource Guide: You’ll find facts about Humana and our products, tips on compliance and marketing, contact information for Vantage and Agent Support, as well as other things you need to know — right at your fingertips!

Humana Certification & Recertification Course Details for Plan Year 2020!

It’s already that time of year to start preparing for AEP 2020 and Humana is here to help. We are excited to announce that we will be launching certification and recertification courses earlier than ever before this year! Both courses will launch at noon Eastern Time on June 25, 2019.

Our team listened to your feedback and has made some changes to help improve your experience this year.

Top 4 Improvements:

  1. This will be the earliest cert and recert launch in Humana MarketPoint history!
  2. Certification Course outlines will be reduced by almost half while maintaining training quality and making it more efficient for you to complete your certification.
  3. Both the certification and recertification final exams are open book, and for PY20 we are making it easier than ever to find the information you need to pass the test.
  4. The time to complete the final exam (both cert and recert) will be extended from 35 minutes to 45 minutes

Certification & Recertification Launch Dates
All PY20 Certification and Recertification courses will launch Tuesday June 25, 2019 at noon EST.*

*NOTE: Does not include Spanish translation. Spanish versions will be available on a delayed basis. Look for additional communications on Spanish versions.

Certification Completion Deadlines

  • Internal agents will have until 5:00 PM Eastern time on September 30, 2019 to complete Recertification.
  • External agents will have until 5:00 PM Eastern time on November 30, 2019 to complete Recertification.

AHIP Information

February 2019 Release Features for Vantage

Humana Medicare Advantage Materials

Check back for updated documents, we are continually refreshing as they become available.

Forms and Documents

Download Humana PPO Plan Video

Download Humana PDP Plan Video

Download Humana MA Only Video