2020/2021 Humana Agent Resources and Materials

Certification/Recertification Opening June 30, 2020

AHIP is a training requirement for both Humana and MarketPoint Certification and Recertification. Here is what you need to know:

  • Plan Year 2020 (PY20) AHIP training will be taken down at midnight EST on June 19, 2020.
  • Plan Year 2021 (PY21) AHIP training will be launched at 8:00 AM EST on June 20, 2020.
  • We will accept passing AHIP scores for up to six attempts, instead of just three as in previous years.
  • We will no longer ask you to pass a 20 questions Humana test as a requirement for certification.
  • Humana will no longer have separate certification if you want PDP only.

Agents who complete PY20 Certification must complete PY21 Recertification. We are advising agents who are considering completing PY20 Certification in June to consider waiting for PY21 to launch on Tuesday, June 30, 2020.

AHIP is required for both Certification and Recertification. Agents typically take AHIP through Humana after they logged into training from our Humana site. If an agent goes directly to AHIP to register, the fee is $175.00 and they must have their AHIP results transferred to Humana before they can continue completing their Certification or Recertification.

IMPORTANT: We are not recommending or suggesting that agents take AHIP as soon as it is available by going directly to the AHIP site. Agents accessing AHIP through that site will be required to pay the full amount for testing. Agents who wish to receive the Humana discounted rate of $125.00 must enter AHIP through Humana MarketPoint University

COVID-19 Impact on Members:

Current member impact:
Telehealth visits will be fully covered – To support its members in social isolation and and to avoid COVID exposure for members and their physicians, Humana is encouraging members to use telehealth (either video or phone) as their first option for care, including routine visits for primary care or specialty care. We will waive our members’ out-of-pocket costs for telemedicine visits with participating in-network providers for the next 90-days, beginning March 6, 2020. This will apply to Humana’s Medicare Advantage, Medicaid and employer-plan members and is limited to in-network providers.

Preauthorizations for care have been removed in many cases. – Humana Medicare Advantage and employer-plan members who test positive for COVID-19 will not need to seek preauthorization to begin treatment immediately. For Medicaid members, please refer to your state’s specific page at

Early prescription refills allowed through July 27, 2020 – For members with prescription drug coverage, Humana is allowing early refills on prescription medicines so our members can prepare for extended supply needs — an extra 30- or 90-day supply as appropriate. (For Florida Medicaid members, early refills allowed through May 8, 2020.)

Home delivery of prescriptions may be available to members. – Humana Pharmacy, a preferred-cost sharing pharmacy on many Humana prescription drug plans, offers mail delivery for all orders submitted by a prescribing physician. Members may also check with other pharmacies that may be in their plan’s network to see if they currently offer delivery to support patients in social isolation.

Our dedicated member support line is available – Humana has trained a specialized group of call center associates to help support our members with specific coronavirus questions and concerns, including assistance in assessing their telemedicine benefits. Members can call Humana’s toll-free customer support line, which can be found on the back of their Humana member ID card, to be connected to this dedicated team of professionals.

Download Humana’s COVID-19 Agent Response Manual

2021 Certification & Recertification

MarketPoint Retail Sales Learning and Development is pleased to announce major changes related to Plan Year 2021 (PY21) Certification for Partner agents and Recertification for all agents.

The training department strives to improve MarketPoint’s Certification and Recertification training every year. We take the feedback from agents and partners seriously. Our goal is to improve the agent experience, provide quality training and meet the needs of Humana.

Learn More about Certification and Recertification

Looking for success beyond AEP? Time for the Humana Fast Start meetings

Here’s to you, Agents. You put in a lot of hard work and made it through AEP like a champion. If you’re ready to keep that momentum going, join us at a local Fast Start event. We’ll give you the tools, the resources and the know-how that can help you succeed well beyond AEP. Looking forward to seeing everyone!

Below are the links to the upcoming In-Person “Fast Start” meetings we will be having for Minnesota and North Dakota!

  • Location: Embassy Suites, 2800 American Blvd W, Bloomington, MN 55431
    Date: Tuesday, February 11, 2020
    Time: 9:30 a.m. Meeting Start, 8:45 a.m. – 9:30 a.m. Hot Breakfast
    REGISTER NOW! Bloomington
  • Location: Holiday Inn and Suites, 75 S 37th Ave S, St. Cloud , MN 56301
    Date: Wednesday, February 12, 2020
    Time: 9:30 a.m. Meeting Start, 8:45 a.m. – 9:30 a.m. Hot Breakfast
    REGISTER NOW! St. Cloud
  • Location: Holiday Inn Fargo, 3803 13th Ave S, Fargo, ND 58103
    Date: Thursday, February 13, 2020
    Time: 1:00 p.m. Meeting Start, 12:15 p.m. – 1:00 p.m. Luncheon
What We’ll Cover:

>  Learn about navigating OEP and SEPs.
>  Details on your local Humana Medicare plans.
>  Uncover ancillary product selling opportunities to build your sales funnel.

Humana Resources for AEP 2020

Humana has released updated tools and resources for agent use during AEP 2020! Click the links below to access:

Get Your Humana Agent Resource Guide

One resource no Field Agent should be without.

Meet the MA/MAPD Agent Resource Guide: You’ll find facts about Humana and our products, tips on compliance and marketing, contact information for Vantage and Agent Support, as well as other things you need to know — right at your fingertips!

Humana Certification & Recertification Course Details for Plan Year 2020!

It’s already that time of year to start preparing for AEP 2020 and Humana is here to help. We are excited to announce that we will be launching certification and recertification courses earlier than ever before this year! Both courses will launch at noon Eastern Time on June 25, 2019.

Our team listened to your feedback and has made some changes to help improve your experience this year.

Top 4 Improvements:

  1. This will be the earliest cert and recert launch in Humana MarketPoint history!
  2. Certification Course outlines will be reduced by almost half while maintaining training quality and making it more efficient for you to complete your certification.
  3. Both the certification and recertification final exams are open book, and for PY20 we are making it easier than ever to find the information you need to pass the test.
  4. The time to complete the final exam (both cert and recert) will be extended from 35 minutes to 45 minutes

Certification & Recertification Launch Dates
All PY20 Certification and Recertification courses will launch Tuesday June 25, 2019 at noon EST.*

*NOTE: Does not include Spanish translation. Spanish versions will be available on a delayed basis. Look for additional communications on Spanish versions.

Certification Completion Deadlines

  • Internal agents will have until 5:00 PM Eastern time on September 30, 2019 to complete Recertification.
  • External agents will have until 5:00 PM Eastern time on November 30, 2019 to complete Recertification.

AHIP Information

February 2019 Release Features for Vantage

Humana Medicare Advantage Materials

Check back for updated documents, we are continually refreshing as they become available.

Forms and Documents

Download Humana PPO Plan Video

Download Humana PDP Plan Video

Download Humana MA Only Video